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FAQ: Frequently Asked Questions and Answers
Customer Service Technician
Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.

If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling 0845 00 66 160 or if you prefer not to use our 0845 number, you can also call us on (01283) 226570. (Standard office hours are 8:30-17:00 Monday to Friday)
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Please type your question above. You will get a set of suggested answers based on our support FAQ immediately. If these answers do not help you, or we are unable to find any relevant answers based on your question, you can send your support request with more details to one of our Customer Service Technicians. You will then get an individual response within 2 working days.
Ket word results
The following 2 questions match the keyword BROKE

All HPI cars are supplied with a two year component and labour warranty against any failures that happen as a result of a manufacturing or a design defect.

If you feel that you've experienced a premature failure of a part please contact either the shop that you have purchased your car from or our distributor in the country that the car was purchased from. If you need help identifying the distributor then you can find them on www.hpieurope.com

Once you've been in contact with your distributor they will be happy to let you know what they can do to help resolve your problem.

If you'd like further information on our warranty then you can obtain a copy of the warranty document supplied with all HPI cars by letting us know and we can get one emailed over or posted out for you!

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All of our product lines undergo stringent quality checks during both the design and the manufacturing process. In the unlikely event that you do have a part that is either faulty or missing then please contact the After Sales Care team on 0845 00 66 160 or by sending a support request using this FAQ section - a member of the ASC team will be happy to discuss with you the best way of resolving your problem.

If you have broken a part of your car in use then you can purchase any spares you need from your local model shop. You can use the exploded diagram in the back of your instruction manual to identify the part numbers for any items you may need.

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