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FAQ: Frequently Asked Questions and Answers
Customer Service Technician
Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.

If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling 0845 00 66 160 or if you prefer not to use our 0845 number, you can also call us on (01283) 226570. (Standard office hours are 8:30-17:00 Monday to Friday)
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Your Question:

Please type your question above. You will get a set of suggested answers based on our support FAQ immediately. If these answers do not help you, or we are unable to find any relevant answers based on your question, you can send your support request with more details to one of our Customer Service Technicians. You will then get an individual response within 2 working days.
Ket word results
The following 2 questions match the keyword GLOW

A glow plug igniter is a battery-powered spring-loaded tube that fits over the glow plug of an engine to heat up the glow plug until it is red-hot (usually 2-3 seconds is all it takes). With fuel in the carburettor, the pull starter is pulled or the starter box engages the flywheel. If the engine is tuned properly, it will start right up. Every R/C nitro engine needs a glow plug igniter to start.

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There are one of two possible problems:

1) The glowplug may require replacement. You can find details of the glowplugs that HPI have available on the website.

2) Your engine may be set too rich - try returning the engine to it's base settings as shown in the instruction manual or on the tutorial DVD and beginning the tuning process again.

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