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FAQ: Frequently Asked Questions and Answers
Customer Service Technician
Here at HPI Racing UK there is a dedicated team of Customer Service Technicians at the end of a telephone, to take care of your warranty and technical needs, no matter how big or small.

If you require any assistance please contact the Customer Service Team by typing in your question below or contact us by calling 0845 00 66 160 or if you prefer not to use our 0845 number, you can also call us on (01283) 226570. (Standard office hours are 8:30-17:00 Monday to Friday)
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Your Question:

Please type your question above. You will get a set of suggested answers based on our support FAQ immediately. If these answers do not help you, or we are unable to find any relevant answers based on your question, you can send your support request with more details to one of our Customer Service Technicians. You will then get an individual response within 2 working days.
Ket word results
The following 2 questions match the keyword MT2

We aim to keep parts for our cars available for at least two years after the car has been discontinued, although in many cases parts will continue to be available for much longer than that.

Where possible we will always try to suggest an alternative to any part that has been discontinued, or any other option parts that may be suitable.

Unfortunately if we list a part as discontinued and list no alternative it means that we have no more stock of the part and have no more available to us, so would not be able to supply it. Some of our stockists may still have the parts in stock though, so we'd suggest searching for the part on Google or Ebay to see if you can obtain the part that way.

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It sounds like your idle speed is set too low. Try turning the idle screw 1/2 turn clockwise and start the engine of your car with the wheels off the ground. You can use your instruction manual to help identify the idle screw if you are unsure where to find it.

Next, apply the brakes on your transmitter and start turning the idle screw slowly anti-clockwise until the engine stalls. Once you have reached this point, turn the idle screw 1/8 turn clockwise again.

When set correctly the car should sit at a standstill when the engine is idling. You may find that on a brand new car the idle has to be set slightly higher so that the car does not stall. This is acceptable provided the car is not moving quicker than walking pace. You should be able to reduce the idle speed after a few more tanks of fuel.

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